Frequently Asked Questions

1. Q: Excuse me, how soon can I receive my order?
A: Usually, it takes 2 - 3 days for delivery. But if there are many orders, it might be a bit late. As we can only handle a certain number of orders daily, could you please wait a few more days before asking? Thanks a lot for your understanding!

2. Q: What's different if I pay for a priority order?
A: Your priority order will be processed first, ahead of regular ones. It should be done in 2 days. Since we make each video carefully one by one, please be patient. Note that the order - placing day isn't counted as the first day of the 2 - day period.

3. Q: How will the video be delivered to me?
A: We'll send it to you by email.

4. Q: I can't find the received video. What should I do?
A: Please check your inbox and spam folder first. If you still can't find it, feel free to contact us. We'll help you sort it out.

5. Q: Is there any exploitation of the production staff?
A: Please don't worry. There's no such thing at all. We communicate directly with the team and pay them directly. No third - party takes any fees.”